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Owner FAQs

What Are Your Services?

Kendall & Potter Property Management is a full service rental agency.  We serve all of our customers with attention, efficiency and confidence.

Kendall & Property Management offers complete management from the initial advertisement, showing property, collecting applications, screening applicants, handling all of the lease and disclosures and finally the inspection of the property before move in.  Once the tenant is moved in, the tenants are instructed to contact Kendall & Potter for emergencies, minor repairs and questions about their property.

Auto Direct Deposit is available to all of our customers for rent income deposits. 

We also offer a “One Time Management” program where Kendall & Potter will handle the advertising, showing property, collecting applications, screening applicants and handling the entire lease, disclosures and finally the inspection of the property before the move in date.  The landlord then takes over management of the property and handles all emergencies, repairs, rent collection, etc.

Kendall & Potter also offers short-term vacation rentals and corporate housing.

Our Vacation Rental Department manages furnished vacation rentals and short-term monthly corporate rentals.  For more information regarding these services, please visit our Vacation Rental Section of this web site.

Why Choose Kendall & Potter?

Kendall & Potter is committed to maximizing the benefits of your investment through efficient management of your property, freeing you from management problems while providing the most professional services.

We have developed strong relations with real estate specialists and maintenance contractors to provide you the best blend of services.

Our staff is dedicated to keeping your investment in good repair with minimal cost, and leasing it at a fair market rate while carefully screening and selecting residents.

Kendall & Potter Property Management has been doing property management in Santa Cruz County since 1970.  We are real estate professionals who subscribe to its codes of ethics and standards in property management.  We have a reputation of integrity, responsibility to our customers, excellent communication.  We care for your property like it was our own.

Our staff includes one real estate broker, one real estate agent, four staff members and two bookkeepers.  We have the experience you want in a good property manager.

Kendall & Potter belongs to the following organizations:

• National Association of Residential Property Managers – NARPM
• California Association of Realtors – CAR
• Santa Cruz Board of Realtors
• Aptos Chamber of Commerce
• Santa Cruz Chamber of Commerce

Where Do You Advertise?  Who Pays For Advertising?

The primary advertisement venue is Santa Cruz Sentinel.  The owners pay for those For Rent ads.  There are no other charges to owner except the monthly commission.

Also:

• Craig’s List is a free publication
• University of California at UCSC in the faculty section.
• Bay Area Rentals
• Our web site is fast becoming the second largest way people find us. Mostly because it is easy to use with photos of the properties. 

Should I Allow Children, Pets Or Smoking?

All of our properties are considered Nonsmoking properties.  Pets and Nonsmoking are not protected classes; guide dogs are the exception.  However, we cannot discriminate based on family structure and size.  If you want to allow a pet, Kendall & Potter has a specific Pet Agreement that the tenant’s must sign and be responsible for de-fleaing the property and cleaning carpets

What About Utilities And Landscaping? 

Tenants are responsible for all utilities unless otherwise contracted for in the lease agreement.  Within most Homeowners Associations, water and garbage is included in the HOA dues and not charged to the tenants.  Most landlords pay for a landscaper if the yard or property warrants care beyond a tenant’s ability to do so.

How Do I Handle The Insurance On The Property?

All landlords should contact their insurance agent for advice in this matter.  You will need to have sufficient liability and property damage insurance.  Kendall & Potter requires that we have a current copy of your insurance policy on file and to name Kendall & Potter as an additional insured on your policy.

How Soon Can I Expect To Get My Property Rented?

We cannot guarantee when a property will be rented or how long it will take.  That depends on the current market trend, the location of the property, condition of the property and if it is priced right for the market.  Properties in excellent condition with newer facilities do rent faster than those that are somewhat out dated or have deferred maintenance.